Commonly Asked Questions

What is Mobility Management? 

Mobility Management is an approach to designing and delivering transportation services that starts and ends with the customer. 

What does a Mobility Manager do?

Mobility Managers teach people how to use transit, educate communities about transportation options, coordinate trips, manage volunteer driver programs, organize van pools, run call centers and much more. Transportation is essential to almost every activity that takes place within a community. Mobility Managers creatively help individuals find the most efficient, cost effective way to get where they need to go. They are advocates for those who are transportation disadvantaged. The advocacy comes in many forms, from taking an active part in local planning to teaching citizens how to advocate for themselves, to speaking at public hearings, to meeting with legislators, and working to create a better transportation system. Mobility managers take the challenge away for individuals who cannot or do not know how to get from here to there. 

Do Mobility Managers provide rides?

Some Mobility Managers operate transportation services but not all do. All Mobility Managers know who provides transportation service in their service areas. If you need a ride and don’t know where to find one, call your Mobility Manager! :-) 

My county does not have a Mobility Manager. How can it get one?

Start by asking your local Aging and Disability Resource Center (ADRC). Each county receives funding through Wisconsin Statute 85.21 to provide transportation for individuals over age 60 and individuals with disabilities. The individual arranging transportation at the ADRC is likely doing mobility management work. 

How can I become a Mobility Manager?

Send an email to the WAMM Membership Committee to request a membership packet. This packet contains information about becoming a Mobility Manager, including the curriculum for our Mobility Management certification.

Does the Wisconsin DOT support Mobility Management?

Yes! The DOT has been the strongest, ongoing supporters of mobility management. The staff at the DOT’s Bureau of Transit, Local Roads, Railroads and Harbors consistently lift up, encourage, and support the work of mobility management in Wisconsin. At the federal level, mobility management projects receive preference under some CFR 49 programs.

How do I get on the listserv?

If you are not getting emails from the listserv, check your junk mail and internal controls. If you still are not receiving communication,  email

Once I become a member, how do I become involved?

We encourage all members to be active in committees. WAMM is a volunteer-based organization and relies on members to get the work done! You need to be a member to join a committee, but you do not have to be certified. Email or visit the Committees Page for more information. 

How do I join or renew my membership?

You can join or renew your membership hereNew members should contact with questions. 

Wisconsin Association of Mobility Managers is a 501(c)6 non-profit organization. 

Powered by Wild Apricot Membership Software